At The Macaron Palace, we take great pride in the quality of our handmade macarons and cookies. Due to the perishable nature of our products, all sales are final and we do not accept returns.

However, your satisfaction matters to us! If there is an issue with your order—such as receiving the wrong item, missing items, or a product that arrives damaged—please contact us within 24 hours of pick-up with photos and a description of the issue. We’ll do our best to make it right.

Please note: We do not offer refunds for personal taste preferences.

Orders not picked up at the agreed time are not eligible for refund or remake. Cancellations must be made at least 7 days before the scheduled pick-up date to receive a refund.

If you have any questions or concerns, feel free to reach out at themacaronpalace@gmail.com or 217-200-0201. Thank you for supporting our small business!

At The Macaron Palace, all of our macarons are made with care and are incredibly delicate. Because of their fragile nature, we do not offer shipping at this time. All orders must be picked up in person at the agreed-upon location and time.



We appreciate your understanding and support as we focus on maintaining the quality and presentation of our treats! If you have questions about pick-up logistics, feel free to reach out at themacaronpalace@gmail.com or 217-200-0201.